You’re an incredible written communicator. You’re good at making complex situations easy to understand using clear and simple writing. As a remote team, your communication skills are critical to your success.
You are more technical than the typical support professional, but it could be in a number of different ways. Maybe you can code, or maybe you are excellent at QA, or maybe you’re really good at solving tricky problems.
You are as confident over the phone as you are over email. You’re someone who will be comfortable speaking ad-lib about how Slab works to a range of audiences.
You love to support people and you have experience working in support or success. You are excited to continue to build your career in support.
For the most part, you’ll be managing yourself. You’re someone who thrives working autonomously and don’t need much (if any) oversight to get things done.
You’re eager to take on challenges. When you don’t know something, you embrace the chance to grow and get better.
You’re patient, an active listener, and you’re naturally curious with a strong desire to learn. You’re a problem solver who goes out of their way to help people.
Compensation and Benefits
We’re offering between $70,000-$90,000 for this role, depending on experience.